Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Read More

Returns Policy

Check and Report Concerns Upon Receipt
To ensure your satisfaction with your purchase, we recommend thoroughly inspecting your package upon receipt. In case you have any complaints or dissatisfaction, please contact us at hello@katpussy.com within 24 hours of receipt and attach any photos or videos for a quick check. Please handle the toys properly to avoid causing any damage. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. We appreciate any feedback, positive or negative, which can help us work with our factories to avoid similar issues in the future.

If you find your toys has been damaged during shipping or do not match the product photo provided, please contact our support team and we will start an investigation and provide you corresponding satisfied solution. Clear photos and videos, as well as any relevant details, are needed so we can diagnose the issue and provide appropriate compensation. Depending on the severity of the damage, we may offer a replacement, partial refund, or full refund.

· Incorrect Items: If you receive a toy that looks completely different from the product link, please send us an unboxing video showing the entire item, shipping label, and package box. We will investigate the issue with our factory and arrange for a new replacement if needed.
· Damaged Items: In the event that your package is severely damaged upon receipt, please file a claim with the shipping carrier immediately. We will offer a replacement or partial depending on the extent of the damage.
· Missing Items: If your tracking number indicates that your package has been delivered, but you have not received it, please contact UPS/FedEx/USPS/DHL/DPD/other local couriers first to locate the package and if you still cannot find it, contact our customer service for seeking help! If there is something missing in the package, please send us a photo of what you’ve received and clarify what is missing and we will arrange a reshipment depending on the case.

DO NOT RETURN THE PACKAGE DIRECTLY

Generally, returns are not accepted for adult products. As a buyer, you wouldn’t want to purchase a toy that has been previously used by other people, would you? If you have a valid reason for a return, please ensure that the product is in new condition. Our team will thoroughly inspect your returned package, and if we find any violations of our return policy, a refund will not be issued, and the incident will be reported to credit agencies in some serious cases.