Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Read More
Returns Policy
Check and Report Concerns Upon Receipt
To ensure your satisfaction with your purchase, we recommend thoroughly inspecting your package upon receipt. In case you have any complaints or dissatisfaction, please contact us at
hello@katpussy.com within 24 hours of receipt and attach any photos or videos for a quick check. Please handle the toys properly to avoid causing any damage. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. We appreciate any feedback, positive or negative, which can help us work with our factories to avoid similar issues in the future.
If you find your toys has been damaged during shipping or do not match the product photo provided, please contact our support team and we will start an investigation and provide you corresponding satisfied solution. Clear photos and videos, as well as any relevant details, are needed so we can diagnose the issue and provide appropriate compensation. Depending on the severity of the damage, we may offer a replacement, partial refund, or full refund.
· Incorrect Items: If you receive a toy that looks completely different from the product link, please send us an unboxing video showing the entire item, shipping label, and package box. We will investigate the issue with our factory and arrange for a new replacement if needed.
· Damaged Items: In the event that your package is severely damaged upon receipt, please file a claim with the shipping carrier immediately. We will offer a replacement or partial depending on the extent of the damage.
· Missing Items: If your tracking number indicates that your package has been delivered,